FAQ

 

Frequently Asked Questions about RDX Hotel Distribution Management System and our capabilities and services.

 

What is RDX?

RDX is the only real time hotel room exchange platform, eliminating the gap between hotel reservation systems and booking channels. If you are a PMS or CRS vendor, a Hotel Chain or a Booking Channel, RDX helps your business connect directly to your key partners, improving business efficiency and your bottom line.

 

How does RDX differ from traditional switches?

RDX provides real time 2-way connectivity between PMS/CRS’s and many Booking Channels. As opposed to a traditional ‘black box’ switch, RDX provides a completely self driven management layer to vendors and hotels that allows for system management to be directly between hotel and booking channel without the need for 3rd party support teams to be involved in the management process. 

 

I am a PMS Vendor. Why is RDX for me?

Online distribution has become an essential and ever growing part of the hotel booking landscape, with more and more online booking channels available. For PMS vendors, providing 2-way connectivity with these channels is vital in a highly competitive market. However, building and maintaining multiple site connections is expensive, resource intensive, and detracts from your core product development. Building a single connection to RDX gives you complete 2-way access to thousands of booking channels and a fully branded distribution platform, turning a distribution difficulty into your new revenue stream.

 

I am a CRS Vendor. Why is RDX for me?

Online distribution has become an essential and ever growing part of the hotel booking landscape, with more and more online booking channels available. For CRS vendors, providing 2-way connectivity with these channels is vital in a highly competitive market. However, building and maintaining multiple site connections is expensive, resource intensive, and detracts from your core product development. Building a single connection to RDX gives you complete 2-way access to thousands of booking channels and a fully branded distribution platform, turning a distribution difficulty into your new revenue stream.

 

I am a Hotel Chain with my own bespoke CRS. Why is RDX for me?

Hotel chains with bespoke CRS’s are at a loss when it comes to affordable, 2-way connectivity with leading global and regional bookings sites. Either your own IT team constantly undertakes the costly and complex tasks of building and maintaining an ever expanding channel list, or you engage with multiple regional 3rd party distribution providers resulting in the need to maintain a complex network of relationships and pay large transaction costs on each reservation. RDX eliminates complexity by providing you with 1 simple connection that gives you seamless 2-way connectivity (availability/rate uploads and automated reservation delivery) with all the online booking channels you will ever need.
RDX takes care of connectivity maintenance tasks and ensures your online distribution is robust, fast and reliable, freeing your valuable IT resources up to deliver other projects that can drive benefits back to your hotel. RDX operates completely in the cloud, you don’t have to worry about hosting any infrastructure or software. This powerful solution gives your group and member hotels full visibility and control over channel performance and connectivity, with no reliance on slow third party service desks.

 

Can RDX provide my CRS with additional 2-way PMS connectivity?

Yes – RDX allows your CRS to gain direct 2-way connections to many of the world’s leading PMS systems. Rather than incurring large costs associates with interfacing with multiple PMS’, RDX gives you the ability to easily provide direct connectivity to many PMS’, making your product offering that much more streamlined and your customers that much ‘stickier’. Ideal for CRS vendors looking to increase their connectivity offering and for Hotel Chains wanting to offer more PMS’ to their owners.

 

I am a booking channel. Why is RDX for me?

Booking Channels in today’s complex distribution supply chain face many challenges ranging from rate and inventory parity, to accessing new properties, to the fee’s associated with buying rates and availability from expensive platforms. Gaining direct connections to hotel reservation systems and live room availability through RDX is the solution to connectivity challenges faced by Booking Channels. The single connection built to RDX gives you a direct connection to the world’s leading PMS and CRS systems, meaning rate and inventory uploads to your platform are automated and acquiring new properties onto your system is both easy and cost effective.

 

How do I access RDX?

RDX offers a robust and easy-to-connect API set which allows for both hotel reservation systems and booking channels to plug into RDX and gain an extensive distribution network. The API’s are a Web Services based on the Open Travel Alliance (OTA) specification which provides an accepted structure for electronic messages enabling partners to speak the same interoperability language.

 

What is 2-way connectivity?

RDX works on real time 2-way connectivity with many PMS and CRS systems, as well as countless Booking Channels. Live rates, availability and restrictions are sent from the PMS/CRS and distributed onto the Booking Channels by RDX; when a reservation is made on one of the sites, RDX automatically reduces inventory across the Booking Channels and delivers the reservation back into the PMS/CRS.

 

As a PMS or CRS Vendor, how do I support my clients?

By providing the most advanced and intuitive user interface available in the market today, RDX gives you the tools to not only support your own clients, but for your clients to effectively support themselves.
With integrations to leading issue tracking software Salesforce.com and Zendesk, RDX will make sure you ticket tracking is smooth and effective allowing you to give crisp and concise support to your clients.